February 5, 2017 by Bill Wyatt
I was working at a customer's office when AddressTwo saved my life.
We had been working in the owner's office when I set my phone on his desk and forgot it. When I went to lunch, I didn't think much of it except that I wasn't receiving many phone calls. As the owner of Wyatt Communications, my phone is usually busy. When we got back, I realized the doors to the office were locked. That wouldn't have been a big deal if my phone (with the contact's number in it) hadn't been sitting on his desk. Normally this would be a drive back to the office to get the contact's information to let him know that we were locked out.
Luckily I wasn't the only one working there. My son (Chris) was there helping me that day. Although his phone doesn't have the contact information that mine does, it does have internet. From there I was able to access AddressTwo's website...
January 25, 2017 by Bill Wyatt
Phone Systems and Data Networks are starting to show signs of planned obsolescence, which is a policy of planning or designing a product with a limited useful life, so it will become obsolete, or no longer function after a certain period of time.
You can thank Cisco and Microsoft for creating this business model, but the fact is they have done so successfully and other manufacturers are following.
Many of the existing phone systems that businesses are currently using have been discontinued and are no longer supported by the manufacturer, or manufacturers like Nortel, Comdial, Vodovi, Telerad, and Inter-Tel have gone out of business due to increased competition and not keeping up with technology...
December 29, 2016 by Bill Wyatt
The Purchase Price Verses the Cost of Ownership
When buying technology the question that is never asked is: What is the cost of ownership? When looking at a cash proposal, what you are seeing is the purchase price of the equipment and software. It is only after you own it that the true cost is realized.
Maintenance, upgrades, software license, break and fix, and program changes are costs after the purchase to keep technology working for you.
Every time a technician comes into your business money goes out...
September 14, 2016 by Bill Wyatt
When 97% is Not a Passing Grade
I have noticed an interesting trend over the last year. I have been installing phone systems for 26 years. I do not ever remember removing a new phone system for any reason other than financial. Over the past year we have replaced 5 phone systems that are less than a year old. The reason was the same for all, a lack of reliability.
Question: What did they all have in common?
Answer: They were Hosted.
Now before we get too far into this, understand that Wyatt Communications is a representative for Freedom IQ which is a Hosted solution. I am not questioning the validity of the product, just how it is being sold and applied...
April 20, 2016 by Admin
Why Call 3 Companies to Fix 1 Problem?
It's 9:00am Monday morning, one of your employees walks into your office with a frantic look on her face. You hold your finger up and motion to her to "hold on a second" as you pick up the phone to make the most important call of the day. There's no dial tone. You open up your email to find out what's going on and your internet is down. Just when matters can't get any worse your computer screen turns blue with an error message that says "fatal error." You look up and ten of your employees are experiencing the same issues. In the past, you would've had to call the phone company, your internet provider and your IT consultant in order to get your business back up and running.
Now you can solve all three problems with one call to your unified communications provider...