CQ Simple’s Nimbus Platform Meeting the Needs of Today’s Call Centers

Caller ID Management – The Nimbus can alter your outgoing Caller ID on the fly.

Unlimited Queues allows callers to hear your customized message while they wait to speak with an agent.

NimbusDashboard allows a supervisor to coach and monitor new employees.

Queue Callbacks allow a customer to input their phone number and the Nimbus will hold their spot and call them back.

Time Schedules - Need to route calls to an afterhours answering service? No problem! Calls go where you want, when you want.

Emergency Notification can alert the call center supervisor the instant an agent dials a restricted number or 911.

Call Recording allows for programmed and on demand recording to help you better coach and train your agents.

Queue Reports show you the performance of each agent with easy to create and understand reports.