An Overview of Hosted Phone Systems
February 20th, 2019
Hosted phone systems and Voice-over-IP (VoIP) phone systems allow businesses to use their phones without the need for hardware or complex infrastructure like traditional PBX phone systems. Virtual or cloud PBX is nested off-site at a remote data center, giving it the name "hosted PBX."
Different parameters make an organization right for a hosted system. This post will go over both cloud-based and virtual voice solutions and which business benefits the most from them.
Virtual Phone Systems
Virtual Phone Systems offers an extensive call-forwarding solution, where incoming calls can be transferred to remote workers or on-site employees to their desk, mobile, or home phones. This system offers businesses added flexibility with the ability to operate in any location or at home.
This system is best for small businesses with entirely remote workers.
Features for this system include:
- Automated receptionist
- Call forwarding
- Voicemail
- Call screening
- Online faxing
- Instant messaging
Cloud-hosted Phone Systems
With cloud-based phone systems, you pay only a fixed monthly rate per user, and you don't handle any hardware other than the phones. The provider maintains, upgrades, and handle all of the technology off-site for you. With a hosted system, you can add as many lines as you want quick and easy. Purchase, setup, and installation can all be done from your computer.
This system is perfect for businesses looking to scale and expand, but don't have the budget or resources to maintain an on-site voice infrastructure.
Features include:
- Extension dialing
- Auto-attendant
- Conference bridges
- Unified communications
- Artificial intelligence
- Collaborative capabilities
Still unsure which solution would fit your operations? Our specialists can come out and give you a free consultation with assessments to determine whether you need an on-premises, cloud, or virtual system. At Wyatt Communications, we don't just come in and replace your equipment, but we design a solution and create a plan to serve your business better.
Posted in: Business Phone Systems